An Evaluation on Library Services Using Servqual Method
نویسندگان
چکیده
منابع مشابه
Evaluation of Educational Services Quality for Healthcare Services Management Students of Isfahan University of Medical Sciences Based on SERVQUAL Model
Introduction: Developing a system of higher education regardless of increasing the quality will bring about outcomes such as academic failure, scientific dependency, brain drain, lack of entrepreneurship and poor knowledge generation. Considering the importance of educational services quality, the aim of this study was to evaluate the quality of educational services from the viewpoints of healt...
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In recent years, the importance of log analysis has grown, log data constitute a relevant aspect in the evaluation process of the quality of a digital library system. In this paper, we address the problem of log analysis for complex systems such as digital library systems, and how the analysis of search query logs or Web logs is not sufficient to study users and interpret their preferences. In ...
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Background:Students are the main customers of the universities. Thus, their perceptions and expectations of the educational quality is of great importance in planning for quality improvement. This study is aimed on evaluating the quality of clinical education in hospitals affiliated with Kerman University of Medical Sciences. Methods: This is a descriptive-analytical study. Three hundred and t...
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Purpose:There has been a slow but sure shift in the way health care delivery is being perceived, by both providers and patients. Patients aredemanding better quality of health care delivery both for the in-patient services, outpatient services or evenpreventive care.Health care is a rapidly growing sector which has gained much attention from researchers andpractitioners worldwide. Due to tremen...
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ژورنال
عنوان ژورنال: SHS Web of Conferences
سال: 2018
ISSN: 2261-2424
DOI: 10.1051/shsconf/20184200071